77f77 Privacy Policy

1 About This Policy

This Privacy Policy applies to all personal data processed by 77f77 (referred to herein as "77f77", "we", "us", or "our") in connection with the 77f77 online casino and sports betting platform accessible at 77f77.app (the "Platform"), including any associated mobile-optimised interface.

By registering an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not accept this policy, you must not use the 77f77 Platform.

77f77 acts as the data controller in respect of personal data collected through the Platform. We are committed to protecting the privacy of all users, including Pakistani players across Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad, in accordance with applicable data protection principles.

2 Data We Collect

77f77 collects the following categories of personal data:

3 How We Use Your Data

77f77 uses the personal data we collect for the following purposes:

• Account creation and management: To create, verify, and maintain your 77f77 account and PKR wallet.
• Identity verification (KYC): To verify your identity and age in accordance with our legal and regulatory obligations, particularly prior to processing withdrawal requests.
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, Visa/Mastercard, and USDT TRC20, and to maintain accurate transaction records.
• Platform provision: To enable you to place bets, access casino games, use instant games such as Mines Grand, and access all other services on the 77f77 Platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats.
• Responsible gaming compliance: To apply and monitor responsible gaming limits, cooling-off periods, and self-exclusion instructions you place on your account.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory obligations.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse aggregate usage patterns and improve the functionality, security, and content of the 77f77 Platform.
• Communications: To send you service-related notifications, security alerts, and – where you have opted in – promotional communications about 77f77 offers.

4 Legal Basis for Processing

77f77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you – i.e., operating your 77f77 account, executing bets and payments, and providing platform services.
• Legal obligation: Processing required to comply with applicable KYC, AML, CTF, and other regulatory requirements.
• Legitimate interests: Processing carried out in furtherance of 77f77's legitimate interests in fraud prevention, platform security, and business analytics, where such interests are not overridden by your fundamental rights.
• Consent: Where you have given specific consent, for example to receive marketing communications. You may withdraw consent at any time by contacting 77f77 support.

5 Sharing Your Data

77f77 does not sell your personal data to third parties for their marketing purposes. We may share your personal data with the following categories of recipients where necessary:

• Payment service providers: JazzCash, Easypaisa, and banking partners require transaction data to process deposits and withdrawals to and from your 77f77 PKR wallet.
• KYC and identity verification providers: Third-party verification services that assist 77f77 in confirming user identity and age.
• Game content providers: Licensed casino game studios such as Evolution, Pragmatic Play, and NetEnt receive the minimum data necessary to deliver their games (e.g., session tokens, stake amounts) through 77f77's platform integration.
• Regulatory and law enforcement authorities: 77f77 may be required to disclose personal data to competent regulatory bodies or law enforcement agencies in response to lawful requests, court orders, or regulatory obligations.
• Fraud prevention and AML partners: Specialist providers that assist 77f77 in detecting and preventing fraudulent activity and financial crime.
• IT and infrastructure providers: Cloud hosting, platform security, and technical support providers engaged to operate the 77f77 Platform infrastructure, all of whom are contractually obligated to protect your data.

All third-party recipients are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to 77f77.

6 International Data Transfers

77f77 operates an international platform and some of the third-party service providers we engage may be located outside Pakistan. Where personal data is transferred internationally, 77f77 takes reasonable steps to ensure that appropriate safeguards are in place to protect that data, including contractual data processing agreements that incorporate standard data protection clauses.

By using the 77f77 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan.

7 Data Retention

77f77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In practice:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Transaction and financial records are retained for a minimum of five (5) years following the date of the transaction.
• Customer support communications are retained for two (2) years for quality assurance and dispute resolution purposes.
• Technical and device data logs are retained for twelve (12) months unless retained for longer as part of a fraud or security investigation.

Where retention beyond these periods is necessary for an ongoing investigation, legal proceedings, or regulatory matter, data will be retained until that matter is concluded.

8 Cookies & Tracking Technologies

77f77 uses cookies and similar tracking technologies to operate the Platform effectively. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, including language settings, responsible gaming limit configurations, and login state.
• Analytical cookies: Used in aggregate form to understand how users navigate the Platform, which pages are most visited, and where technical errors occur. This data is anonymised where possible.
• Security cookies: Used to detect and mitigate fraudulent login attempts and account takeover risks.

You may control cookie settings through your browser. Note that disabling strictly necessary cookies will impair Platform functionality. 77f77 does not use third-party advertising or retargeting cookies.

9 Security Measures

77f77 implements technical and organisational security measures appropriate to the risk level of the data we process. These include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 77f77 Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. 77f77 staff cannot view your password in plain text.
• Two-factor authentication (2FA) available to all users via SMS OTP to their registered Pakistani mobile number.
• Access controls ensuring that internal 77f77 staff access to personal data is restricted on a need-to-know basis.
• Continuous login monitoring to detect and flag unusual access patterns, including logins from unexpected geographic locations.
• Regular security assessments of Platform infrastructure by qualified security professionals.

No security system is infallible. In the event of a data breach that is likely to result in a high risk to your rights, 77f77 will notify affected users as required by applicable law.

10 Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by 77f77:

• Right of access: The right to request a copy of the personal data 77f77 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where retention is no longer necessary, subject to 77f77's legal retention obligations.
• Right to restriction: The right to request that 77f77 restrict the processing of your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format in certain circumstances.
• Right to object: The right to object to processing of your personal data carried out on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact 77f77 support via live chat or at [email protected] (plain text – do not send sensitive documents by email without encryption). 77f77 will respond within a reasonable timeframe and no later than 30 days.

11 Minors

The 77f77 Platform is strictly intended for adults aged 18 years and above. 77f77 does not knowingly collect personal data from minors. If 77f77 becomes aware that it has inadvertently collected data from a person under the age of 18, it will immediately delete that data and close the associated account. If you believe a minor has created an account on 77f77, please contact us immediately via live chat.

Age verification is a mandatory step in the 77f77 KYC process and is enforced prior to the approval of any withdrawal request.

12 Third-Party Services

The 77f77 Platform integrates services from third-party game providers (such as Evolution Gaming, Pragmatic Play, and NetEnt), payment processors (including JazzCash and Easypaisa), and analytics tools. These third parties operate under their own privacy policies and 77f77 does not control their data practices beyond the contractual obligations described in Section 5.

77f77 does not include third-party advertising networks, social media trackers, or retargeting pixels on the Platform. Any data shared with third parties is limited to what is operationally necessary for service delivery.

13 Changes to This Privacy Policy

77f77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

Where changes are material, 77f77 will use reasonable efforts to notify affected users by displaying a prominent notice on the Platform or by sending a notification to your registered email address or mobile number. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of those changes.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77f77 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the 77f77 Platform. This is the fastest way to reach our support team.
• Support Email: [email protected] (plain text – do not send sensitive identity documents by unencrypted email).

77f77 aims to acknowledge privacy-related queries within 72 hours and to provide a substantive response within 30 days. Complex requests may require additional time; we will inform you if this is the case.